Privacy Policy

Last Updated: 30 October 2025
Effective Date: 30 October 2025

1. Introduction

Ark Group (Pty) Ltd (“Ark Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us, whether through our website, electronic communication, or in-person interactions.

2. Information We Collect

We may collect the following types of personal information:

  • Identification details: Name, ID number, company name, job title.
  • Contact information: Physical address, email address, phone number.
  • Financial information: Bank details for payments or refunds.
  • Usage data: Information about how you use our website, products, and services.
  • Technical information: IP address, browser type, operating system, and cookies.

We only collect information that is necessary for legitimate business purposes or where required by law.

3. How We Use Your Information

We process personal information for the following purposes:

  1. To deliver products and services you request.
  2. To maintain and improve our business operations.
  3. To communicate with you regarding updates, notices, or marketing (where consented).
  4. For legal and regulatory compliance.
  5. To detect or prevent fraud and security incidents.

Your personal information is processed on one or more of the following legal grounds:

  • Your consent.
  • Contractual necessity.
  • Statutory obligation.
  • Legitimate interest in business operations.

5. Sharing of Information

We may share your personal information with:

  • Service providers and partners assisting with operations (e.g., IT support, payment processors).
  • Regulatory authorities or law enforcement where required.
  • Affiliates or subsidiaries within Ark Group, subject to confidentiality obligations.

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We use appropriate administrative, technical, and physical measures to safeguard your information.
While we take reasonable steps to secure data, no system is completely immune to unauthorized access. You are encouraged to use secure communication channels when interacting with us.

7. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Your Rights

You have the right to:

  • Access and request a copy of your personal information.
  • Request correction or deletion where inaccurate or unnecessary.
  • Withdraw consent at any time (where applicable).
  • Object to certain types of processing.

Requests can be directed to privacy@arkgroup.co.za or by writing to our Registered Office.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if desired.

10. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure that adequate protection measures are in place and that such transfers comply with POPIA requirements.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services indicates acceptance of any changes.

12. Contact Us

If you have any questions, complaints, or concerns regarding this Privacy Policy or data practices, please contact:

Ark Group (Pty) Ltd
Email: privacy@arkgroup.co.za

Disclaimer:
This document is a general template and may need adjustment to reflect the specific operations, platforms, and regulatory obligations of Ark Group (Pty) Ltd. For formal compliance, consult a qualified legal or privacy professional.